Membership & Rewards Terms

1) Membership Levels & Qualifying Spend

Your level is based on lifetime net qualifying spend in US dollars. Qualifying spend uses the final order total after discounts and applied credits, including shipping charges and taxes. Membership spend does not reset each month or year.

If an order is recorded as refunded, reversed, charged back, voided, or cancelled, its qualifying spend is withdrawn. Your level can move down if the resulting net spend falls below its threshold.

You reach a level when your net qualifying spend meets its threshold. These membership levels are separate from affiliate levels, which use qualifying referred sales and periodic reviews.

2) Guest Orders & Your Account Email

Eligible paid orders associated with the same email as your account can count toward membership spend, including guest orders. Membership spend and purchase points are calculated separately.

Paid orders earn purchase points when they have an email address, including signed-in checkout, guest checkout, and Express Checkout. If you are not signed in, points remain associated with that email until you sign in or create an account with the same email and claim them through that account. An order without an email address does not earn purchase points.

Use your own correct email and check it before ordering. You must be signed in to redeem points and use account-specific membership shipping benefits.

3) How Purchase Points Are Calculated

For each eligible product line, the calculation is: base points for the selected Format × quantity × the order’s membership multiplier. Each line is rounded down to a whole point before line totals are added.

For example, a Format earning 10 base points gives a Ruby member 18 points for one item or 90 points for five items on the same line. Products redeemed with points do not earn purchase points.

When signed in, your multiplier is fixed when you place the order. If the order raises your level, the higher multiplier applies to the next eligible order, not the order that earned the upgrade. For a guest order, the tier associated with the email at payment confirmation is used. Base Format points use their value when the purchase reward is first credited.

Points are credited when payment is confirmed. Repeated confirmation does not award the same points again.

4) Redeeming Points & Editing Your Cart

Choose a product and Format to view its redemption cost. Current configured Format costs include 100, 200, 500, and 1,000 points; use the cost displayed for your selection. Membership multipliers do not reduce redemption costs.

Confirming a redemption and adding it to the cart deducts the required points immediately. If you change its quantity or Format, a higher cost deducts the difference and a lower cost returns the difference. Removing or cancelling an eligible cart or pending redemption returns the points deducted for it.

The order must also include at least one regular product with a positive cash price. A cart containing only points redemptions cannot check out. Redeemed products do not add to the cash merchandise subtotal or earn points.

Adding a redemption does not reserve stock. Stock is checked again when redeemed products are attached to the order for fulfilment; the selected product and Format must remain available.

5) Membership Shipping Benefits

Sign in before checkout to use your membership shipping threshold. The threshold uses the qualifying cash merchandise subtotal, not the value of products redeemed with points. Current thresholds are Bronze $40, Silver $30, Gold $20, and no minimum for Ruby, Emerald, or Diamond.

These benefits apply to the eligible free-shipping option for the destination. They do not make every service free or guarantee faster delivery. Shipping options and applicable charges are shown at checkout. Processing, holiday delays, address responsibility, and delivery assistance follow the Shipping Policy.

6) Refunds, Reversals & Redeemed Products

When an order is recorded as refunded, reversed, charged back, voided, or cancelled, purchase points awarded for it are withdrawn. The balance can become negative if those points have already been spent. If the same order returns to a qualifying paid status, the original award is restored without recalculation using new multipliers or point values.

If the accompanying order reaches one of those reversal states before redeemed products are marked shipped, those products return to their cart or pending-redemption state and deducted stock is restored. This does not automatically return redemption points. Remove or cancel the restored redemption to receive the deducted points back.

For a redeemed product that has already shipped, contact us and follow Returns & Exchanges. A purchase refund, a return of redemption points, and an affiliate commission adjustment are separate actions; contact us about the affected items if returning only part of an order.

7) Keeping Track of Your Benefits

There is currently no scheduled expiry or annual reset for credited points. Refunds, reversals, redemptions, and cancellations can still change the balance. Review points activity in your account to see awards, deductions, and returns.

Membership qualifying spend determines your membership level. Purchase points are used for product redemptions. Affiliate commission is earned from qualifying referred sales and follows the Affiliate Program Terms. They are not interchangeable calculations or balances.

For help, contact service@ushotstamps.com with the relevant order number and a description of the activity you want checked. Shipping and merchandise returns remain subject to the Shipping Policy and Returns & Exchanges policies.